Shipping policy

Mother’s Shipping Policy

Effective Date: 2 October 2026 

1. OVERVIEW

This Shipping Policy (“Policy”) sets forth the terms and conditions governing the shipping, delivery, and risk of loss of products purchased through Mother’s online store (the “Services”). The terms “we,” “us,” and “our” refer to Mother’s. By placing an order with Mother’s, you acknowledge and agree to this Policy in full.

All shipments are crafted, packed, and dispatched from our facility in New Zealand.

2. ORDER PROCESSING

  1. Orders are generally processed within 1–3 business days from the date of receipt of payment.

  2. All orders are subject to acceptance by Mother’s. We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders suspected of fraud, errors, or supply limitations.

  3. You will receive a confirmation email once your order has been accepted and processed. Your order is not considered accepted until payment has been successfully processed.

3. SHIPPING METHODS AND ESTIMATES

  1. Mother’s. offers standard and express shipping options, as detailed at checkout.

  2. Estimated delivery times (guidelines only):

    • New Zealand: 2–5 business days (urban), 3–7 business days (rural)

    • Australia: 5–10 business days (standard), 3–7 business days (express)

  3. Delivery estimates are not guaranteed. We shall not be liable for delays due to factors outside our reasonable control, including but not limited to:

    • Carrier delays

    • Customs processing or inspection

    • Natural disasters, weather events, or force majeure

    • Public holidays or peak seasonal demand

4. RISK OF LOSS AND TITLE TRANSFER

  1. Once Mother’s. delivers products to the shipping carrier, title and risk of loss or damage pass to you, the purchaser.

  2. Mother’s. shall have no liability for loss, theft, damage, or delay once products have been transferred to the carrier.

  3. Claims for lost, delayed, or damaged shipments must be directed to the carrier. Mother’s may assist in filing claims but is not legally liable for carrier performance.

5. TRACKING AND NOTIFICATION

  1. All orders include a tracking number, which will be provided via email once the shipment has been dispatched.

  2. You acknowledge and agree that tracking information is provided for convenience only and may not reflect real-time delivery status.

6. SHIPPING COSTS

  1. Shipping charges, customs duties, import taxes, and other fees are the responsibility of the purchaser unless otherwise stated.

  2. Prices for shipping are calculated at checkout and may vary depending on destination, weight, and shipping method.

7. INTERNATIONAL SHIPPING

  1. For international orders, you are responsible for all customs duties, import taxes, and other government charges applicable in your jurisdiction.

  2. Mother’s makes no warranties regarding the ability of products to clear customs, and any delays or seizure by customs authorities are not the responsibility of Mother’s.

8. ORDER MODIFICATION OR CANCELLATION

  1. Requests to modify or cancel an order must be made prior to dispatch.

  2. Once an order has been handed to the carrier, modification or cancellation is not guaranteed, and you may need to follow the carrier’s return or redelivery procedures.

9. DISCLAIMER

  1. All shipments are subject to the terms of this Policy and are provided on an “as is” and “as available” basis.

  2. Mother’s makes no representations or warranties, express or implied, regarding the timeliness, safety, or performance of shipping carriers.

  3. To the fullest extent permitted by law, Mother’s shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from shipping, delivery, or handling of products.

10. CONTACT INFORMATION

For shipping inquiries, lost parcels, or assistance, please contact us:

Email: office@mothershighcountryheritage.co.nz
Trading Name: Mother’s.